For customers using our services in Singapore, including Electronic Banking/ iBanking Services
State Bank of India, Singapore (SBIS) strongly believes that a satisfied customer is its best brand ambassador. In line with
the standards outlined in the Code of Consumer Banking Practice formulated by the Association of Banks in Singapore (ABS) (click here for
details), SBIS has put in place well laid down policy and procedures for fair and expeditious resolution of customer grievances. SBIS
welcomes feedback from its customers. As and when our customers have any queries, complaints and/or disputes arising from their use of
our services, they may speak directly with the staff serving them or talk to the Branch Manager. Click here for providing feedback. Alternately, you may email us at feedback@sbising.com or call us at 1800-7247464
Customers should specify the nature of their queries, complaints or disputes and such other details or information as may be required for
expeditious resolution of the same. Specifically, the customer is requested to ensure that basic details such as (a) name (b) account number
(c) contact information for communication (d) details pertaining to complaint or query are invariably mentioned so as to ensure prompt
receipt of response from SBIS. Complaints and disputes shall be handled in accordance with SBIS’s internal complaints and dispute
resolution policy and procedures and it will be our endeavour to respond to the queries raised and resolve any problems or issues that may
arise in a fair and transparent manner. We shall acknowledge the complaint within two business days and will inform the customer of the
status within 14 business days. If the customer is dissatisfied with the outcome, he or she may contact Ms. Sibani Basu at sibani@sbising.com who will ensure that a written response is sent within 14 business days of the appeal. If the customer is still not satisfied, he or she may approach FIDRec (Financial Industry Disputes Resolution Centre Ltd). For more information, please refer towww.fidrec.com.sg
For Customers using our services in India and elsewhere : Non Resident Indians (NRIs)
We accept requests for NRI services as facilitators to help NRIs in carrying out their Banking needs with our Branches in India
and elsewhere smoothly. We also strive to ensure that there is no cause for complaint. Our NRI customers are free to contact
our Deputy Manager (NRI Services) Tel. No: 62281130, e-mail address: neena@sbising.com for resolving issues pertaining to our branches
in India and elsewhere. In addition, we encourage NRI customers to contact the following in India for issues pertaining to our
branches in India -
1.
For ATM-cum-Debit cards issued for India related operations, customers may contact 91-80-25608470 or e-mail at
contactcentre@sbi.co.in. In case the customer is not satisfied with the handling of his complaint, he may then contact the General Manager
(ATM) at Corporate Centre at the following address:
For SBI Cards Local Helpline Centres, please visit website -www.sbicard.com.
3.
For Internet Banking assistance in India, customers may email at inb.customer@sbi.co.in.They may also contact Dy
General Manager (Internet Banking) at Corporate Centre at the following address:
