| Over the next few months, State Bank of India Singapore (SBI), in line with industry’s move towards enhanced card usage security, will introduce measures that will offer enhanced levels of security on card transactions. These measures will provide you with greater protection against potential fraudulent activity. This is in addition to the existing measures whereby robust fraud detection systems are used to monitor and detect unusual or suspicious card usage. |
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| The new measures are: |
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Replacing magnetic strip-only cards with EMV chip cards; |
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Introducing a first-usage alert for new/replacement cards; and |
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One-Time Password (OTP) for purchases via websites/Internet |
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| SBI will be implementing the above measures progressively, starting from July 2010. As the above measures require increased contact between you and the bank while the transactions are carried out, we will require you to provide us with your current contact information, including mobile numbers, email and mailing addresses. |
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Migrating to EMV chip cards |
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SBI will progressively replace all magnetic stripe debit cards issued in Singapore with EMV Smart Chip embedded cards beginning 3rd Quarter 2010. The replacement process will be completed by end of 1st Quarter 2011. |
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EMV is a global security standard for chip card technology. It enables chip cards to be accepted anywhere in the world. With the EMV Smart Chip, your card is better protected against card frauds. Chip cards are safer as they contain microprocessor chips that use encryption to prevent its contents from being replicated. A chip card is able to store more data that uniquely identifies the card and the cardholder. This makes it nearly impossible for fraudsters to decode or temper with the card. The chip card complies with MAS enhanced standard of data security. |
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Please click here for more information |
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Introducing first-usage and transaction alerts |
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SBI will introduce a SMS Alerts service to trigger first-usage alerts for new/replacement cards. These alerts will be sent to you in the form of SMS to your mobile number registered with SBI. |
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One-Time Password (OTP) for purchases/transactions via websites/Internet |
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Master Card Secure PIN which is to be generated at the time of one-time registration (mandatory) when customer’s identification / card number is verified by online authentication. A One Time Password (OTP) shall be sent to the registered mobile number of the customer. Our customers who have registered their mobile numbers with us will get the OTP at the time of registering for Master Card secure PIN or at the time of changing the Master Card secure PIN on their registered hand phone. The Master Card secure PIN can be used more than one time for purchases online. Customers are advised to visit https://sbi.electracard.com/sbi/enrollment/enroll_welcome.jsp for registration. |
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To further increase security of online Card Not Present transactions, with effect from 1st July 2010 cardholders will be asked to enter a One-Time Password (OTP), which shall be sent to the customer’s hand phone, before the transaction can be completed. As a further protection, any ecommerce transaction which does not provide for 3D secure authentication protocols such as “Verified by VISA and MasterCard Secure PIN” will be refused at the point of request and shall not be processed by us. This OTP acts as 2nd authentication PIN in addition to VIV / Master Card Secure PIN. |
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| The transaction flow would thus be as below: |
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| Confirmation of all transaction details -> Enter Master Card secure PIN -> Submit -> Get OTP -> Enter OTP -> Confirm |
Please click here for Personal Particulars Update Form. Please update your personal particulars and contact information, if you had changed any of these recently. Kindly drop it at your nearest Branch. Kindly note that if we do not receive the update form by 31 July 2010, we shall deem your particulars registered with the bank as most updated. |
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| Should you have any further queries, kindly call Customer Centre at 1800-7247464 / 62281116 or visit our website at www.sbising.com |
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| Terms & Conditions: |
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All SBI’s Debit card holders, main or supplementary (where applicable) who holds SBI’s Debit card in good standing (“Customer”) will automatically be enrolled in the SMS Alerts (“Alert”) service provided your mobile number has been registered with the Bank. |
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Every alert is sent on a set of pre-determined criteria as decided internally by the Bank. |
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The Customer shall ensure that his/her mobile phone and number is able to receive text messaging both in Singapore and abroad. Any fee imposed by mobile service provider, shall be borne by the Customer. |
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The Alert service is subject to the Terms & Conditions of the Customer’s agreement with his/her mobile phone service provider. |
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SMS Alert sent to the Customer is not encrypted and may include details pertaining to his / her transaction(s). |
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The Customer shall be responsible for the security of his / her mobile phone. SBI shall not be liable in any way should any Alert be viewed or accessed by persons other than the respective Customer. |
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The Customer acknowledges and agrees that the sending of any Alert by SBI or its receipt by the Customer may be delayed or prevented by factor(s) outside SBI’s control and SBI shall not be held liable for any loss, damage that may arise directly or indirectly on account of such delay, non receipt or inaccurate or incomplete receipt of the SMS Alert by the customer. |
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SBI shall not be liable for any or all losses, damage, expenses, fees costs (including legal costs on a full indemnity basis), that may arise directly or indirectly, in whole or in part, from |
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(a) Reliance on or use of the information provided in an Alert for any purpose; or |
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(b) Any third party, whether authorized or not, obtaining Customer account information contained in the Alert by accessing the Customer’s mobile phone. |
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The use of this service does not automatically entitle the Customer to the lost/stolen card liability. Customers are still required to comply with the lost/ stolen card liability terms in accordance with the SBI’s Terms & Conditions on Account Opening. |
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SBI reserves the right to prescribe or amend these Terms & Conditions including methods for the use of Alert service as well as channel for provision or use of the Alert service, as SBI deems appropriate. |
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SBI reserves the sole right to terminate and/or vary the Alert service or begin charging fee for such a service by giving one month’s prior notice to the cardholder. |
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These Terms & Conditions are governed under Singapore law and the parties submit to the exclusive jurisdiction of the Singapore Courts. |
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