Internet banking-FAQs
Internet Banking FAQs
Login / User ID / Password FAQs   
1.
How can I log in to Internet Banking?
2.
What should I do if I face problems while logging into SBI Internet Banking?
3.
What is my ID & Password for login?
4.
Can I change my ID/Password?
5.
What should I do if I forget my User ID?
6.
What should I do if I forget my Password?
7.
What should I do if I suspect that my password is tampered with?
8.
Will my User ID be deactivated if I do not use my Internet Banking facility?
9.
What should I do if my Internet Banking facility has been deactivated?
General FAQs 
1.
What can I do via SBI Internet Banking platform?
2.
How can I apply for SBI Internet Banking facility?
3.
What are the related charges for using SBI Internet Banking services?
4.
What is SBI swift code for receiving overseas funds into SBI accounts in Singapore?
5.
What is the bank code and branch code for SBI?
6.
Can I change my address and other personal details through SBI Internet Banking?
New Security Token FAQ
1.
Why do I need this new Security Device?
2.
How do I request for a new token?
3.
Where will my new security token be mailed to?
4.
When do I have to register after I received the new Security Device?
5.
How do I register my new Security Device?
6.
Will the bank deactivate my existing device once the new token has been sent to me?
7.
What do I do with my existing device after I have registered my new Security Device?
8.
Do I need to pay for the New Security Token?
9.
I have misplaced/lost my old device. How do I apply for the new Security Device?
10.
How long can the battery in the new Security Device last?
11.
The buttons on the new Security Device are slightly more difficult to press compared to the old security device. What do I need to do to generate the security passcode?
2FA FAQs 
1.
What is 2FA?
2.
What are the benefits of 2FA device?
3.
Do I need to provide my mobile phone number for SBI Internet Banking?
4.
How do I obtain 2FA Device for SBI Internet Banking?
5.
Do I need to return my 2FA device upon account closure?
Services FAQs
1.
Can I initiate fund transfer to other account in SBI or other bank?
2.
Are there any charges for initiating fund transfer?
3.
What is the Internet Banking fund transfer limit?
4.
How do I do transfers through SBI Internet Banking?
5.
When will the funds be available in the receiving account after I make an immediate funds transfer?
6.
Can I assign a future date for a 3rd Party funds transfer?
7.
How will I know if a future transfer is successful?
8.
I have transferred money to the wrong account. How do I attempt to recover the funds?
Bill Payment FAQs
1.
Which are the organizations for which I can make online bill payment through SBI Internet Banking?
2.
What are the charges for bill payment through SBI Internet Banking?
3.
Can I make bill payment for a future date too?
 
 
Login / User ID / Password FAQs
1.
How can I log in to Internet Banking?
  You can go to SBI website at www.sbising.com and click ‘Personal Banking Login’.
   
2.
What should I do if I face problems while logging into SBI Internet Banking?
  You can contact SBI helpdesk at 1800-724-7464 or (65) 6228-1116, or visit any SBI branches during office hours to seek assistance.
   
3.
What is my ID & Password for login?
  Your default Internet Banking User ID has been preset to the first nine digits of your account number.
The Internet Banking password will be mailed to your registered mailing address within 2-3 working days (for local address) and within 7 working days (for overseas address) upon application.
   
4.
Can I change my ID/Password?
  You can change your User ID once you log into SBI Internet Banking. Please take note that you are not allowed to change your User ID thereafter.
   
5.
What should I do if I forget my User ID?
  If you do not remember your User ID, you can contact the call centre to request for it. Alternatively, you can submit a form at the branch and it will be sent to you via SMS to your registered mobile number with the bank.
   
6.
What should I do if I forget my Password?
  Please fill in the Internet Banking request form and mail it to the Branch or to AVP, Operations & Services, State Bank of India, 135 Cecil Street #04-00 Singapore 069536. The password will be mailed to you and you will receive a SMS confirming that it has been dispatched. You should receive it in 2-3 working days (for local address) and within 7 days (for overseas address).
   
7.
What should I do if I suspect that my password is tampered with?
  Please change your password immediately and inform us at 1800-7247464 (s-b-i-s-i-n-g) or email us at helpdesk@sbising.com.
   
8.
Will my User ID be deactivated if I do not use my Internet Banking facility?
  Yes. Your Internet Banking Facility will be deactivated if you have not logged into the SBI Internet Banking website for more than 180 days. This is to ensure there is no fraudulent misuse of your INB access by unauthorised third party.
   
9.
What should I do if my Internet Banking facility has been deactivated?
  Please approach any of our SBI branches nearest to you to activate your Internet Banking facility and a new password will be mailed to your registered mailing address within 2-3 working days (for local address) and within 7 working days (for overseas address).
   
General FAQs 
1.
What can I do via SBI Internet Banking platform?
 

You can perform the following transactions online:

 
Account Inquiry
Remit to India
Transaction History
Pay bills online (for registered billers)
Fund transfer within SBIS
Opt in for e-statement
Fund transfer to any other bank in Singapore
Opt in/out for loyalty points
Place fixed deposit online
Change SMS Alert thresholds
   
2.
How can I apply for SBI Internet Banking facility?
  SBI Internet Banking facility is given to primary account holders who are holding Special Savings Account, Check Plus Account, Multi Sweep Account or MODS Account. For other Term Deposit account holders, it will be given on a separate request basis. Customers will be required to have a valid mobile number for their Internet Banking registration to be successful.
   
3.
What are the related charges for using SBI Internet Banking services?
  SBI Internet Banking is available free of charge to our main account holders who are holding Special Savings Account, Check Plus Account, Multi Sweep Account or MODS Account. Please refer to pricing guide for detailed information.
   
4.
What is SBI swift code for receiving overseas funds into SBI accounts in Singapore?
  SBI swift code is SBINSGSG.
   
5.
What is the bank code and branch code for SBI?
  Our bank code is 7791 and your branch code will be the first 3 digits of your 14 digit SBI account number.
   
6.
Can I change my address and other personal details through SBI Internet Banking?
  No, this service is not provided online. Please visit the branch for personal particulars update requirement.
   
New Security Token FAQ
1.
Why do I need this new Security Device?
  Effective 1 Jan 2013, as part of an industry wide initiative to provide enhanced secured internet banking service, this new security device with enhanced security measures is mandatory for internet banking transactions such as bill payment and fund transfers.
   
2.
How do I request for a new token?
  You can login to SBI Internet Banking or visit any of our Branches to request for the new Security Device.
   
3.
Where will my new security token be mailed to?
  Your security device will be mailed to your registered mailing address available in our records. If there is any change in your mailing address, please update the bank by visiting any of our branches and do allow 1 working day for the update to take effect before you place a request for the new security device.
   
4.
When do I have to register after I received the new Security Device?
  Please register your new Security Device immediately upon receipt.
   
5
How do I register my new Security Device?
  Login to SBI Internet Banking with your existing User ID, PIN and the 6-digit Secure PIN from your existing (old) device and follow the on-screen instructions to proceed.
   
6.
Will the bank deactivate my existing device once the new token has been sent to me?
  The bank will only deactivate your existing token after you have registered your new Security Device through internet banking.
   
7.
What do I do with my existing device after I have registered my new Security Device?
  Please discard your old device after you have successfully registered your new Security Device.
   
8.
Do I need to pay for the New Security Token?
  Your first token is at no charge. For replacement due to loss of token, there will be a replacement fee of S$20.
   
9.
I have misplaced/lost my old device. How do I apply for the new Security Device?
  Please visit any of our SBI branches to request for the new Security Device.
   
10.
How long can the battery in the new Security Device last?
  The battery in the New Security Device can last between 4 to 5 years depending on the frequency of usage.
   
11.
The buttons on the new Security Device are slightly more difficult to press compared to the old security device. What do I need to do to generate the security passcode?
  The buttons do not require pressing with force, please gently "press and hold" to generate a security passcode.
   
   
2FA FAQs
1.
What is 2FA?
  2FA is Second Factor Authentication. All SBI Internet Banking customers are required to have a 2FA device to access SBI Internet Banking.  
   
2
What are the benefits of 2FA device?
  Every one-time password is unique, has a validity of a few minutes and can be used only once, in conjunction with the user’s Internet Banking ID and password. This is to ensure all our customers’ Banking information is protected from any fraudulent Internet usage.
   
3.
Do I need to provide my mobile phone number for SBI Internet Banking?
  Yes. It is required to provide your mobile phone number during Internet Banking account opening for successful registration. It is a regulatory requirement for a customer to receive SMS alerts for customer induced INB transactions. Please be reminded to update your mobile phone number if there are any changes.
   
4.
How do I obtain 2FA Device for SBI Internet Banking?
  2FA device is automatically given to primary account holders who are holding Special Savings Account, Check Plus Account, Multi Sweep Account or MODS Account when they open their account with us. Subsequent replacement will be chargeable at SGD 20.00. In the event where the 2FA device is malfunctioning, we will do a one to one exchange with our customer free of charge. Otherwise, a replacement fee of SGD 20.00 will be imposed. 
   
5.
Do I need to return my 2FA device upon account closure
  No. There is no need to return the 2FA device upon account closure. However, we strongly advise you to destroy your 2FA device to prevent any fraudulent misuse by unauthorised third party.
   
Funds Transfer FAQs
   
1.
Can I initiate fund transfer to other account in SBI or other bank?
  Yes, you may transfer funds to other accounts in SBI or to other banks within Singapore.
   
2.
Are there any charges for initiating fund transfer?
  There are no charges levied for doing Internet Banking fund transfer. However, the receiving bank may impose charges. Please check with your receiving bank for further information on charges.
   
3.
What is the Internet Banking fund transfer limit?
  The default daily limit is set as SGD 2,000/-. You can reduce this limit anytime using Change Limit functionality in our Internet Banking after logging in. For increasing your transfer limit, you may approach your nearest branch to indicate your request by filling in our Internet Banking request form. The Internet Banking fund transfer limit can be increased to a maximum of SGD10,000/-.
   
4.
How do I do transfers through SBI Internet Banking?
  For own personal/ joint accounts, select option ‘Fund Transfer’- ‘Self Account Transfers’.
For all 3rd party transfers, select ‘Add Beneficiary’ and add the payee by following the instructions given. Next, select ‘Fund transfers’, ‘Third Party Transfers’ and follow the online instructions.
   
5.
When will the funds be available in the receiving account after I make an immediate funds transfer?
  For all immediate funds transfer requests received before 4.00pm will be credited the same day. (Mon-Fri).
   
6.
Can I assign a future date for a 3rd Party funds transfer?
  Yes, a future date of up to one year can be assigned for 3rd party fund transfers.
   
7.
How will I know if a future transfer is successful?
  The transaction status will be sent to the account holder as a SMS to the registered mobile number.
   
8.
I have transferred money to the wrong account. How do I attempt to recover the funds?
  Please visit our nearest branch, and provide the full transaction details to enable us to retrieve the funds     transferred to the wrong account. Please note that we might not always be able to recover these funds    as the receiving party must acknowledge and agree on the reversal.
   
Bill Payment FAQs
   
1.
Which are the organizations for which I can make online bill payment through SBI Internet Banking?
  Please refer to list of registered billers.
   
2.
What are the charges for bill payment through SBI Internet Banking?
  There are currently no charges imposed by SBI .
   
3.
Can I make bill payment for a future date too?
  Yes