| Login / User ID / Password FAQs |
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How can I log in to Internet Banking? What should I do if I face problems while logging into SBI Internet Banking? |
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You can go to our SBI website at www.sbising.com and click ‘Personal Banking Login’. Or you can contact SBI helpdesk at 1800-724-7464 or (65) 6228-1116, or visit any SBI branches during office hours to seek assistance. |
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2. |
What is my ID & Password for login? |
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Your default Internet Banking User ID has been preset to the first nine digits of your account number.
The Internet Banking password will be mailed to your mailing address within 7 working days upon account opening. |
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3. |
Can I change my ID/Password? |
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You are allowed to change your User ID once you log into SBI Internet Banking. Please take note that you are not allowed to change your User ID thereafter. |
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4. |
What should I do if I forget my ID and password? |
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Please approach any of our SBI branch nearest to you to apply for a new password. |
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5. |
What should I do if I suspect that my password is tampered with? |
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Please change your password immediately and inform us at 1800-7247464 (s-b-i-s-i-n-g) or email us at helpdesk@sbising.com. |
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6. |
What should I do if my Internet Banking has been disabled? |
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Your Internet Banking account will be disabled if you entered an error password more than 3 times. You are required to approach any of our SBI branches to enable your Internet Banking account. |
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7. |
What should I do if my Internet Banking has been deactivated? |
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Your Internet Banking account will be deactivated if you have not logged into the SBI Internet Banking website for more than 180 days. Please approach any of our SBI branch nearest to you to activate your Internet Banking account and a new password will be mailed to your mailing address within 7 days. |
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| General FAQs |
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What can I do via SBI Internet Banking platform? |
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You can perform the following transactions online: |
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Account Inquiry |
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Remittances to India |
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Transaction History |
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Purchase cashiers order/demand draft |
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Fund transfer within SBIS |
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Pay bills online (for registered billers) |
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Fund transfer to any other bank in Singapore |
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Request for cheque book |
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Place fixed deposit online |
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Stop cheque |
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2. |
How can I apply for SBI I nternet Banking? |
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SBI Internet Banking is automatically given to primary account holders who are holding Savings Special Account, Check Plus Account, Multi Sweep Account or MODS Account. For other account holders, it will be placed on a separate request basis. |
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Customers will be required to have a valid mobile number for their Internet Banking registration to be successful. |
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3. |
What are the related charges for using SBI Internet Banking services? |
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SBI Internet Banking is available free of charge to our main account holders who are holding Savings Special Account, Check Plus Account, Multi Sweep Account or MODS Account. Otherwise, there will be a charge of SGD 15.00 per request. |
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4. |
What is SBI swift code for receiving overseas funds into SBI accounts in Singapore? |
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SBI swift code is SBINSGSG. |
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5. |
What is the bank code and branch code for SBI? |
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Our bank code is 7791 and your branch code will be the first 3 digits of your SBI account number. This information is required for fund transfers from other banks within Singapore to SBI. |
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6. |
Can I change my address and other personal details through SBI Internet Banking? |
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Yes, you may. Request for change in mailing address can be done through SBI Internet Banking. Changes will take effect within 3 working days. |
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| 2FA FAQs |
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1. |
What is 2FA? |
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2FA is Second Factor Authentication. All SBI Internet Banking customers are required to have a 2FA device to access SBI Internet Banking. |
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What are the benefits of 2FA device? |
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Every one-time password is unique, has a validity of a few minutes and can be used only once, in conjunction with the user’s Internet Banking ID and password. This is to ensure all our customers’ Banking information is protected from any fraudulent Internet usage. |
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3. |
Do I need to provide my mobile phone number for SBI Internet Banking? |
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Yes. It is required to provide your mobile phone number during Internet Banking account opening for successful registration. This is because you will receive an additional authentication pass code via SMS to allow online Banking transactions to be approved and ensure your Internet Banking account has not been mis-used. Please be reminded to update your mobile phone number if there are any changes. |
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4. |
How do I obtain 2FA Device for SBI Internet Banking? |
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2FA device is automatically given to primary account holders who are holding Savings Special Account, Check Plus Account, Multi Sweep Account or MODS Account when they open their account with us. Subsequent request will be chargeable at SGD15.00. |
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In the event where the 2FA device is malfunctioning, we will do a one to one exchange with our customer free of charge. Otherwise, a replacement fee of SGD 15.00 will be imposed. |
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5. |
Do I need to return my 2FA device upon account closure? |
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Yes. It is mandatory to return your 2FA device upon account closure. This is to ensure there is no fraudulent misuse of our 2FA device by third party. |
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| Funds Transfer FAQs |
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Can I initiate fund transfer to other account in SBI or other bank? |
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Yes, you may transfer funds to other accounts in SBI or to other banks within Singapore. |
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2. |
Are there any charges for initiating fund transfer? |
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There are no charges incurred for doing Internet Banking fund transfer. However, the receiving bank may impose charges. Please check with your receiving bank for further information on charges. |
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3. |
What is the Internet Banking fund transfer limit? |
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The default daily limit is set as SGD 2,000. You can reduce this limit anytime using Change Limit functionality in our Internet Banking after logging in. For increasing your transfer limit, you may approach your nearest branch to indicate your request by filling in our Internet Banking request form. |
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4. |
How do I do transfers through SBI Internet Banking? |
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For own personal/ joint accounts, select option ‘Fund Transfer’- ‘Self Account Transfers’.
For all 3rd party transfers, select ‘Add Beneficiary’ and add the payee by following the instructions given. Next, select ‘Fund transfers’, ‘Third party Transfers’ and follow the online instructions. |
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5. |
When will the funds be available in the receiving account after I make an immediate funds transfer? |
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For all immediate fund transfer within SBI , fund transfers will be transacted immediately.
All fund transfers to other banks in Singapore will be effected in 2-3 working days. |
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6. |
Can I assign a future date for a 3rd Party funds transfer? |
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Yes, a future date of up to one year can be assigned for 3rd party fund transfers. |
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7. |
How will I know if a future transfer is successful? |
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The transaction status can be checked from Internet Banking. In the case of an unsuccessful transaction, a mail will be sent to your Internet Banking inbox. |
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8. |
I have transferred money to the wrong account. How do I attempt to recover the funds? |
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Please visit our nearest branch, and provide the full transaction details to enable us to retrieve the funds transferred to the wrong account. Please note that we might not always be able to recover these funds as the receiving party must acknowledge and agree on the reversal. |
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| Bill Payment FAQs |
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Which are the organizations for which I can make online bill payment through SBI Internet Banking? |
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Please refer to list of registered billers. |
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2. |
What are the charges for bill payment through SBI Internet Banking? |
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There are currently no charges imposed by SBI . |
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3. |
Can I make immediate bill payment? |
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Yes |
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4. |
Can I make bill payment for a future date too? |
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Yes |
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