|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
| Login / User ID / Password FAQs |
|
|
|
1. |
How can I log in to Internet Banking ? What should I do if I face problems while logging into SBI internet banking? |
| |
Ensure that your computer is connected to the internet” rather than “ensure that your LAN/ISP connected to internet. |
|
|
|
2. |
What is my ID & Password for login? |
| |
Once you register for the Internet banking service with us, SBIS will hand over / send you a Login ID and hardware secure device. The Internet Banking PIN will be sent to your registered address separately. Your Internet Banking will be activated after 48 hours of your receiving the Login ID. |
|
|
|
3. |
Can I change my ID/Password? |
| |
You are allowed to change your user ID only once. For changing the user ID, login with the user ID and password provided and select change user ID. Follow the instructions given. You can change your password by selecting change password under My Profile. |
|
|
|
4. |
What should I do if I forget my ID and password? |
| |
If you have forgotten your user id and password, please mail us the completed form (click here to download the form ) for reissue of new user id and password. The new username and password will be mailed to you at your stated address. |
|
|
|
5. |
What should I do if I suspect that my password is tampered with? |
| |
Please change your password immediately and inform us at 1800-7247464 (s-b-i-s-i-n-g) or email at helpdesk@sbising.com |
|
|
| |
|
|
1. |
What all can I do on SBI internet banking? |
| |
You can perform following transactions online |
| |
• |
Account Inquiry |
• |
Transaction history |
• |
Fund transfer within SBIS |
• |
Fund transfer to any other bank in Singapore |
• |
Placing fixed deposit online |
• |
Remittances to India – to SBI branches and branches of SBI’s six associate banks. |
• |
Purchase cashiers order/demand draft |
• |
Pay bills online (for registered billers) |
• |
Request for cheque book |
• |
Stop cheque |
|
|
|
|
2. |
What are the benefits of SBI Internet Banking? |
| |
Benefits of using SBIS internet banking include |
| |
• |
Access your accounts 24 hours a day, seven days a week. |
• |
Manage your everyday banking View your current balances and transaction history online. |
• |
Global access. |
• |
Simple to use. |
|
|
|
|
3. |
How can I apply for SBI internet Banking? |
| |
Download the registration form, complete the form and submit it at your branch. Your registration formalities are complete, after your details are verified and authenticated by the branch. You can also register for the Internet banking service with any of our branch. |
| |
|
|
|
4. |
What are the charges for SBI internet banking? |
| |
SBIS internet banking services is free of charge. However, standard charges will apply for some services such as Cashiers Order, Demand Draft, Stop payment of cheque. Please refer to our charges document for detailed list of charges. |
|
|
|
5. |
Which type of fund transfers can be done on internet banking? |
| |
The Fund Transfer option lets you transfer money between your self / linked SBIS accounts at any time. You can also transfer money to any third party account with SBIS or any other bank in Singapore. You have the choice of three options: you can make a fund transfer now, enter a date when you want your fund transfer to be made or set it up as a regularly recurring payment. |
|
|
|
6. |
Can my address and other details be changed through SBI internet banking? |
| |
Yes, you can change your mailing address through SBIS internet banking. You can also update your email id (for non financial transactions), contact telephone number. However, please note that you cannot change your hand phone number registered for receiving SMS OTP. For changing the hand phone number you have to send an application to Relationship Manager. |
|
|
| |
|
|
1. |
What are the security features of SBI internet banking? |
| |
Security measures implemented by SBIS include |
| |
• |
SBIS Internet banking site uses highly secure 128-Bit SSL encryption. |
• |
Login ID, password and 2 factor Authentication. |
• |
Automatic logout feature if session remains inactive for 10 minutes. |
|
|
|
|
2. |
How secure is my Password? |
| |
SBIS never transmits your Password unencrypted. Your password is encrypted before transmission using Java applet and 128-Bit SSL encryption. SBI uses HSM to ensure high security in Internet Banking. |
|
|
| |
|
|
1. |
What is 2FA? |
| |
2FA is Second Factor Authentication. All SBIS internet banking users are required to input a one-time password for login. |
|
|
|
2. |
Why do I need to have a SBI internet banking 2FA Device to access SBI internet Banking? |
| |
All SBIS internet banking customers are required to provide their User ID and PIN combination and a one-time password (OTP). This process of authentication is to validate the claimed identity of the customer by verifying ‘what the customer knows’ and ‘what the customer has’. |
|
|
|
3. |
What are the benefits of 2FA device? |
| |
Every one-time password is unique, has a validity of few minutes, can be used only once, in conjunction with users internet banking ID and password. |
|
|
|
4. |
How do I obtain 2FA Device for SBI internet banking? |
| |
All SBIS internet banking customers will be issued with a 2FA device. This will be sent by mail / issued across the counter at the time of opening of account. |
| |
Do I have to pay for 2FA Device for SBI internet banking? |
| |
The first token will be issued free of cost and should last 5-years before replacement. However, there will be replacement cost of SGD 10, for lost tokens. |
|
|
| |
|
5. |
Do I have to pay for 2FA Device for SBI internet banking? |
| |
The first token will be issued free of cost and should last 5-years before replacement. However, there will be replacement cost of SGD 10, for lost tokens. |
|
|
|
6. |
When will I need to use 2FA device for SBI internet banking? |
| |
You will need to use the 2FA device every time you login to SBIS internet banking. |
|
|
|
7. |
Will I be able to use 2FA device abroad when I am traveling? |
| |
Yes, your 2FA device can be used from anywhere. |
|
|
|
8. |
What if I want to opt out of this exercise and do not want to be issued a 2FA Device? |
| |
In view of proliferation and diversity of cyber attacks, it is recommended that customers use 2FA token for their security. |
|
|
| |
|
|
1. |
What hardware and software do I need to access SBI internet banking? |
| |
Hardware – Computer with the following minimum configuration –
500 MHz Processor, 64 MB RAM, Internet connection
Software OS – Windows98, Win NT, Win2000, Win-XP, Vista.
Antivirus software
Browser – Netscape, Internet explorer, Sun Java component |
|
|
|
2. |
Sometimes responses are very slow when I am accessing SBI internet banking. What can be the problem? |
| |
The slow response can be on account of the following |
| |
• |
Not using recommended settings (operating system, hardware and browser) |
• |
Your LAN, ISP or our system operating slowly. |
|
|
|
|
3. |
How do I clear my clear my browser cache. |
| |
Follow the below instructions to clear your browser cache |
| |
Internet Explorer |
| |
• |
Go to "Tools" |
• |
Go to "Internet Options" |
• |
Select "General" |
• |
Click on "Delete Files" at "Temporary Internet files" |
|
|
|
| |
|
|
1. |
Can I transfer funds to my other accounts? |
| |
Yes, you can transfer funds to your other accounts with SBIS. |
|
|
|
2. |
Can I transfer funds to 3rd party account with SBI? |
| |
Yes, you can transfer funds to any 3rd party accounts with SBIS. |
|
|
|
3. |
Can I transfer funds to my accounts with other bank? |
| |
Yes, you can transfer funds to your accounts with other banks within Singapore. |
|
|
|
4. |
Can I transfer funds to 3rd party accounts with other bank? |
| |
Yes, you can transfer funds to 3rd party accounts with other banks within Singapore. |
|
|
|
5. |
How much amount I can transfer? |
| |
|
You can transfer up to a maximum preset daily limit of SGD 2000. You can reduce this limit anytime using Change Limit functionality. To set a higher transfer limit (up to SGD 10000), please mail us the duly filled Enhance limit form. |
|
|
|
|
6. |
How do I do transfers through SBI internet banking? |
| |
For Self / linked accounts, select option Fund Transfer, Self Account Transfers. |
| |
For all 3rd party transfers, select Add Beneficiary and add the payee by following the instructions given. Next select Fund transfers, Third party transfers and follow the online instructions. |
|
|
|
7. |
When will the funds be available in the receiving account after I make an immediate funds transfer? |
| |
All immediate fund transfer within SBIS, the fund transfer will be affected immediately. |
| |
All fund transfer to other banks in Singapore, will be effected in about 2-3 business days. |
|
|
|
8. |
Can I assign a future date for a 3rd Party funds transfer? |
| |
Yes, a future date of upto one year can be assigned for 3rd party fund transfers. |
|
|
|
9. |
How will I know if a future transfer is successful? |
| |
The transaction status can be checked from the internet banking. In case of an unsuccessful transaction, a mail will be sent to your internet banking inbox. |
|
|
|
10. |
Can I delete my future funds transfer? |
| |
Yes, for saved transfers select Fund Transfer, Saved Transfer and delete. For pending transfers select Fund Transfer, Pending Transfers and stop transfer. |
|
|
|
11. |
I have transferred money to the wrong account. How do I attempt to recover the funds?
|
| |
Please visit our nearest branch, and provide the full transaction details to enable us to retrieve the funds transferred to the wrong account. Please note that we might not always be able to recover mis-transferred money. |
|
|
| |
|
|
1. |
Can I view my all accounts in account summary?
|
| |
Yes, SBIS internet banking allows you access to all your operative, deposit and loan accounts. |
|
|
|
2. |
Can I download statement of my accounts?
|
| |
Yes, you can download statement of your accounts from SBIS internet banking. |
|
|
| |
|
|
1. |
Which are the organizations for which I can make online bill payment through SBI internet banking?
|
| |
Please refer to list of registered billers from the drop down of bill payment menu. |
|
|
|
2. |
What are the charges for bill payment through SBI internet banking ?
|
| |
Currently there are no charges imposed by SBIS. |
|
|
|
3. |
Can I make immediate bill payment?
|
| |
Yes |
|
|
|
4. |
Can I make bill payment for a future date too?
|
| |
Yes |
|
|
| |
