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Your internet banking PIN (Personal Identification Number) should be unique and confidential. You should not use it for any other applications / devices. |
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You are advised not to use any personal data such as your date of birth, telephone number, NRIC number, sequential numbers like 123456, 111111 etc., for your internet banking PIN. |
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Please ensure that your internet banking PIN packet is not opened / damaged when it is delivered to you by the Bank. |
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Memorize your PIN and destroy the envelope. Do not write it down or keep it in your wallet or purse, mobile phone, computer etc. |
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You will be asked to change the preset PIN once you log into your internet banking account for the first time. Please change your PIN regularly on an ongoing basis. |
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A system generated default user ID will be provided to you at the time of account opening. This user ID can be changed only once. You may select a suitable user ID with different combinations which makes it difficult for an onlooker to guess. |
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While you should be able to remember your internet banking PIN, you can make it difficult for someone else to guess the same by using alpha numeric combinations. It is a proven security method to use numeric or special characters and upper or lower cases in a PIN to enhance security,for e.g. ‘rH!n0’ can be used instead of ‘rhino’. |
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Do not share your internet banking PIN with anyone (not even with the bank staff, police etc). |
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Do not type your PIN, 2FA or one time password in any place other than the space provided on our site. |
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Regularly review your bank statements to detect any unauthorised transactions. Inform the Bank immediately if you detect any such transactions. |
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Keep your computer updated with the latest virus definition of the antivirus software you use. Also ensure that your computer is updated with Windows security and Internet Explorer updates. |
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Make sure you log out from the application/ internet banking account after you have finished your session. Do not leave the computer unattended while you are still logged on. |
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Avoid using a third party computer for internet banking application. If used, ensure clearance of cache and history from browser after you have finished. |
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In any case make it a habit to clear your cache and history of the browser after each internet banking session. |
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While using wireless network please ensure that you are authorized to use it. |
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Please ensure safe keeping of 2FA hardware device, for more information on 2FA usage click here. |
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Use the 2FA token number within 60 seconds of generation. |
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Use general security practices on your computer like windows password, screen saver password, minimum file sharing, back up of important data etc. Passwords should not be stored under password manager. |
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We ensure second channel confirmation for sensitive transactions; the One Time Password (OTP) along with basic transaction details would be sent to your mobile number recorded with us. Please ensure possession of the mobile instrument with the SIM card number which you have provided to us. |
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Internet Banking application is a secured site and will appear with – https:// - please verify this while logging on. |
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It is recommended that you use one of the latest recommended Internet browsers which support 128-bit encryption, so that you have the most updated security features available. |
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Please note that Bank staff / officers will never ask your Internet Banking PIN or 2FA token number for any reason whatsoever. |
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If you doubt / sense any unauthorized usage of your Internet Banking ID / PIN / 2FA device, change your internet banking PIN immediately. |
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If you notice any suspicious activity in your internet banking account please inform us immediately by calling at the call centre. |
