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We are expanding our Operations in Singapore and we invite suitable candidates with an excellent customer focused mindset to join the motivated team for the following professional positions:

Positions Available

Role & Responsibilities :-

Sales & Advisory :-

  1. Market a range of retail banking and investment products.
  2. Upsell and cross-sell the Bank's suite of products and services.
  3. Offer advisory service recommending suitable wealth management products for potential customers.
  4. Knowledge of internal policies and procedures to effectively manage the sales cycle and facilitate operational execution of transactions.
  5. Report sales activities and results to the management on a regular and prompt manner.
  6. Competent on all KYC/CDD procedures, AML guidelines and all other regulatory guidelines governing the Sales & Advisory process.
  7. With the cues from customer feedback, pro-actively identify opportunities and provide feedback for improvements in all areas including product & service offering, sales process or operations.

Customer Relationship Management :-

  1. Take ownership to respond for all customer issues and navigate internally to address issues promptly and/or escalate to relevant authorities promptly.
  2. To act as a single point of contact for all customers under handling.

Operational Efficiency :-

  1. Be responsible for 100% accuracy on the various forms submitted to Operations or to Partners for execution.

Branch related :-

  1. Jointly responsible for the up keep of the branch aesthetics as per the Corporate Identity guidelines.

POSITION REQUIREMENTS :-

Qualification :-

  1. Degree holders, preference will be given to MBAs/Executive MBAs.

Experience :-

  1. Years: Minimum of 1-2 years of experience in sales and financial products and services.
  2. Specific type: CMFAS certified required - M5, M8, M8A, M9, M9A, HI, BCP, PGI.

Competency/Skills :-

  1. Excellent customer focused mindset and strong interpersonal skills.
  2. Sound knowledge of banking, wealth management and insurance products.
  3. Strong understanding of financial compliance and regulatory requirements in Singapore.

Retail Loan Operations (Mortgage Loan / Student Loan/ Overdraft against Term Deposits)

  1. Receive mortgage application from Relationship Manager, communicate to Relationship Manager for any incomplete application details in accordance to mortgage document checklist.                                                                                                                                                                                   
  2. Perform Credit bureau checks on applicants, checking of credit appraisal prepared by Executive (O&S), Assets.  
  3. Submit credit appraisal to respective authority [COO & SVP (O&S) / BCC / IBG] for approval.
  4. Preparation of Note to BCC, Note to IBG with regards to mortgage loan approval.
  5. When mortgage application is approved / rejected, inform decision to Relationship Manager via email / phone.
  6. Checking correctness of Letter of Offer prepared by Executive (O&S). 
  7. Checking correctness of Rejection Memo prepared by Executive (O&S). 
  8. Engage Law Firm for property conveyance matter after Letter of Offer was accepted by customers.
  9. Checking of mortgage documents prepared by the law firms.
  10. Preparation of mortgage documents for execution by State Bank of India’s Power of Attorney.
  11. Ensure Report on Title, title searches, CPF Letter of Approval, Caveat & all other relevant documents are submitted by panel lawyers.
  12. Checking correctness of endorsement forms & fire insurance proposal forms prior to submission to the valuers & insurers.
  13. Engage panel valuer for desktop / formal valuation on the approved mortgage applications.
  14. Ensure valuation reports are submitted on time by panel valuers.
  15. Checking correctness of valuation reports.
  16. Engage panel insurer for fire insurance on the approved mortgage applications.
  17. Ensure fire insurance policies are submitted on time by panel insurers.
  18. Checking correctness of fire insurance policies.
  19. Verification of new mortgage loan accounts created by Executive (O&S) in Finacle system. 
  20. Verification of mortgage loan repayment transactions created by Executive (O&S), Assets in Finacle system on a fortnightly basis. 
  21. Notify Relationship Managers, to inform customers to top-up any shortfall in the mortgage loan repayments via email.
  22. Ensure EMI & Interest advice sent out for existing SBI housing loan accounts due for.
  23. Preparation of Cashier Orders for housing loan disbursals via Finacle system.
  24. Ensure Cashier Orders are signed by authorized signatories with respect to amount involved.
  25. Ensure sufficient funds available in customer’s SBI operative a/c for purpose of Partial Pre-payment.
  26. Verification of Partial Pre-payment for loan account upon customer’s instruction.
  27. Calculate any penalties involved during Partial Pre-payment.
  28. Checking correctness on Note to COO & Head (O&S) prepared by Executive (O&S) for any revision of terms for the approved mortgage applications. 
  29. Conduct housing loan account review on a monthly basis.
  30. Instruct panel lawyers to act for the Bank for the full redemption on SBI housing loans.
  31. Verification of housing loan redemption statement.
  32. Calculate claw-back fees, penalties with respect to full housing loan redemption.
  33. Ensure redemption monies has been received from lawyer and passed to cheque clearing department on a prompt basis.
  34. Verification of housing loan account closure in Finacle system.
  35. Ensure Credit files are safe kept in designated compartments.
  36. Maintain Credit File register.
  37. Ensure Assets department financial transaction vouchers are filed accordingly.
  38. Archiving of rejected applications or other reports and send them to CISCO.
  39. Maintain file system.
  40. Verify the S.I.B.O.R rates in Finacle system (input by Executive, Assets) on daily basis.

Unit Trusts Operations

  1. Receive Unit Trust applications from branches; communicate to Relationship Manager for any incomplete application details in accordance to back-office Unit Trust Register Checklist.                                                                                                                                                                                  
  2. Ensure copy of Unit Trust application is faxed over to AVIVA for processing within cut-off time.
  3. Ensure sufficient funds in applicant’s SBI account for debit.
  4. Verify Swift messages MT103 for the payment of Unit Trusts transactions within cut-off time.
  5. Ensure outgoing funds amount for Unit Trust related transaction is recorded in position sheet.
  6. Ensure original Unit Trust application has been batched over to AVIVA for documentation.
  7. Maintain Unit Trust applications file.

Remittance Operations

  1. Checking completeness of all financial transaction vouchers for Corporate Remittance department.
  2. Cover Remittance on cheque clearing in case of shortage of manpower at Remittance.

Project Management

  1. Complete UAT for new system/project implementation.
  2. Any other duties assigned by AVP, Operations & Services

JOB DESCRIPTION

  1. Degree Holder, diploma holders may be considered with relevant experience 
  2. Minimum 3-5 years of Banking experience preferably in a similar role or under back office Operations team
  3. Good understanding of MAS Regulations
  4. Advanced Excel skills is a must
  5. Good communication and Interpersonal skills 

Position Objective :

  1. Responsible for managing the calls and reception area

Responsibilities:

  1. Answer all incoming calls and handle caller’s inquiries whenever possible
  2. Re-direct calls as appropriate and take adequate messages when required
  3. Greet, assist and/or direct, visitors and customers
  4. Respond to public inquiries on phone or face to face
  5. Provide office support services in order to ensure efficiency and effectiveness within the Bank – Attendance marking
  6. Receive, direct and relay telephone messages and fax messages
  7. Pick up and deliver the mail
  8. Open and date stamp all general correspondence
  9. Maintain the general filing system and file all correspondence
  10. Assist in the planning and preparation of meetings, conferences and conferenceTelephone calls
  11. Maintain an adequate inventory of office supplies
  12. Provide administrative services to Operations Department as and when required

SBI believes in hiring the best talent from the Industry and provides fair and equal chances of employment. Our rigorous hiring process is designed to provide us with a comprehensive overview of your skills, experiences and abilities. We believe in identifying your unique strengths to place you in the position best suited for you.

Apply for the position of your interest. We will get in touch with you within 2 weeks if your application has been found suitable for the role that you have applied.

An attractive remuneration package commensurate with qualification and experience will be offered to successful candidates.

DISCLAIMER:

You are responsible for the content, accuracy and completeness of any application or information you submit to this site.

You confirm that the information that you submit is true and accurate and does not violate any applicable laws or breach any contract or render SBI liable to any claim or proceedings whatsoever.

Our Purposes for Collection, Use and Disclosure of Personal Data We collect personal data from you, and use such personal data for the hiring process. This includes (but is not limited to) using the personal data to:

  • Assess, administer and process your job application
  • Contact you in respect of your job application
  • To validate with the references provided and to conduct employment checks

In order to achieve the purposes stated above, we may disclose the personal data collected from you to the following third parties:

  • Our service providers and agents, including recruitment contractors.
  • Regulatory authorities, statutory bodies or public agencies for the purposes of complying with their respective requirements, policies and directives or to seek information about you (as stated in the next paragraph).

During the hiring process, we may obtain further information relating to you from third parties, including character referees and public records. In doing so, we necessarily disclose your personal data to such third parties.

We may also collect, use and disclose personal data for other purposes, if required or permitted by law.

By providing us with personal data, you agree to the terms of this policy and you consent for yourself to our collection, use and disclosure of personal data on these terms. If you provide third party personal data to us such as the personal data of your spouse, children and/or family members, by doing so, you confirm that you have obtained their respective consents to our collection, use and disclosure of their personal data on these terms.

Retention of Personal Data

We will retain personal data for a reasonable period in accordance with our legal and business purposes, even if your job application is unsuccessful.

We do not usually retain unsuccessful job applications for more than 2 years.

Access to and Correction of Personal Data

If you wish to correct update and/or have access to the personal data we have collected from you, please let us know. Please see How To Contact Us at the end of this policy.

Contact Us

If you have questions or requests concerning the personal data you have submitted to us in connection with a job application, you may contact us at hr@sbising.com or at:

Human Resources
State Bank of India, Singapore Branch
135 Cecil Street #04-04
Singapore 069536