State Bank of India, Singapore Branch(SBI) is fully dedicated to delivering fair dealing outcomes to our customers.
As India’s largest bank with majority stake owned by the Indian government, our values have always been to be transparent, honest and ethical in our dealings with customers. “SBI : First In Customer Satisfaction” is one of our core value statements.
Delivering the above outcomes involves embedding the spirit and intent of Fair Dealing into our processes, systems, people, product literature, customer feedback programs and eventually the culture of the organization.
Since the release of the Fair Dealing Guidelines issued by the Monetary Authority of Singapore in April 2009, we have instituted the following:
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