Internet Banking FAQs

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Login / User ID / Password FAQs

You can go to SBI website at www.sbising.com and click “Internet Banking” and then click on either “Personal User” or “Corporate User”.

You can contact SBI helpdesk at 1800-724-7464 or (65) 6228-1116, or visit any SBI branches during office hours to seek assistance.

Retail:
Your default Internet Banking User ID has been preset to the first nine digits of your Customer ID. The Internet Banking password will be mailed to your registered mailing address within 2-3 working days (for local address) and within 7 working days (for overseas address) upon application.

Corporate:
Your default Internet Banking User ID has been preset to the nine digits of your Customer ID (CIF). For corporate INB users, the INB User ID will be “Corporate CIF. User’s name” (e.g. 276001234.Rahul) The Internet Banking password will be mailed to your registered mailing address within 2-3 working days (for local address) and within 7 working days (for overseas address) upon application.

You can change your User ID/Password under “Security Settings” once you log into SBI Internet Banking.

If you do not remember your User ID, you can contact the call center at (65) 6228-1116/ 62281113 to request for it. Alternatively, you can submit a form at any of the branches and it will be sent to you via SMS to your registered mobile number with the bank.

Please fill in the Internet Banking request form and mail it to the Branch or to AVP, Operations & Services, State Bank of India, 135 Cecil Street #04-00 Singapore 069536 or alternatively visit any branch to submit this form. The password will be mailed to you and you will receive a SMS confirming that it has been dispatched. You should receive it in 2-3 working days (for local address) and within 7 days (for overseas address).

Please change your password immediately and inform us at 1800-7247464 (s-b-i-s-i-n-g) or email us at helpdesk@sbising.com.

Yes. Your Internet Banking Facility will be deactivated if you have not logged into the SBI Internet Banking website for more than 365 days. This is to ensure there is no fraudulent misuse of your INB access by unauthorized third party.

Please call the Contact Centre at (65) 6228 1116/ 6228 1113for assistance. Alternatively, you may visit any of our 6branches during working hours to activate your Internet Banking facility and a new password will be mailed to your registered mailing address within 2-3 working days (for local address) and within 7 working days (for overseas address).

Your ID might be temporarily disabled/locked, if you have attempted wrong password thrice or wrong input of OTP (generated from Hardware token or Mobile OTP) more than 4 times. Please call the Contact Centre at (65) 6228 1116 for assistance or email to helpdesk from the registered email ID. Alternatively, you may visit any of our 6 branch during working hours for application to unlock your Internet Banking facility. You will be sent SMS/ email upon unlock.

General FAQs

You can perform the following transactions online:

 
Remit to India Pay bills online (for registered billers)
Transaction History Opt in for e-statement
Fund transfer within SBIS Personalize your daily transaction limits
Fund transfer to any other bank in Singapore Apply for a New ATM Card (Retail)
Place fixed deposit online

Retail:
SBI Internet Banking facility is given by default to primary account holders who are holding Special Savings Account, Check Plus Account, Multi Sweep Account or MODS Account. For other Term Deposit account holders, it will be given on a separate request basis. Customers will be required to have a valid mobile number for their Internet Banking registration to be successful. The joint holder can apply separately for Internet Banking in case the mode of operation in account is A or B.

Corporate:
SBI Internet Banking facility (viewing rights) for the corporate login is provided at the time of account opening. For transaction rights, corporate customers have to provide a list of people they want to provide the rights to and the authority provided to each user (Maker or Checker). Customers will be required to have a valid mobile number for their Internet Banking registration to be successful.

SBI Internet Banking is available free of charge to our main account holders who are holding Special Savings Account, Check Plus Account, Multi Sweep Account or MODS Account. Please refer to pricing guide for detailed information.

SBI Singapore Swift code is SBINSGSG.

Our bank code is 7791 and your branch code will be the first 3 digits of your 14 digit SBI account number.

You can submit a request to change your communication address through SBI Internet Banking, but updating of other personal information cannot be done online. For change in any other particulars please visit your nearest branch.

New Security Token FAQ

Effective 1 Jan 2013, as part of an industry wide initiative to provide enhanced secured internet banking service, this new security device with enhanced security measures is mandatory for internet banking transactions signing such as bill payment, beneficiary addition and fund transfers. It is also required for generating OTP as second factor authentication at the time of login. Alternatively, you can use Mobile OTP as 2FA for login.

Please visit any of our Branches to request for the new Security Device. Each corporate user will have separate token assigned to their ID.

Your security device will be mailed to your registered mailing address available in our records. If there is any change in your mailing address, please update the bank by visiting any of our branches and do allow 1 working day for the update to take effect before you place a request for the new security device.

Please discard your old device after you have successfully registered your new Security Device.

Your first token is at no charge. For replacement due to loss of token, there will be a replacement fee of S$20. For corporate users, other than the above mentioned information, if there is more than one maker or approver, S$20 will be charged for every additional user token.

The battery in the New Security Device can last between 4 to 5 years depending on the frequency of usage.

The buttons do not require pressing with force, please gently "press and hold" to generate a security passcode.

2FA FAQs

2FA is Second Factor Authentication. All SBI Internet Banking customers are required to have a 2FA device to access SBI Internet Banking.

Every one-time password is unique, has a validity of a few minutes and can be used only once, in conjunction with the user’s Internet Banking ID and password. This is to ensure all our customers’ Banking information is protected from any fraudulent Internet usage.

Yes. It is required to provide your mobile phone number during Internet Banking account opening for successful registration. It is a regulatory requirement for a customer to receive SMS alerts for customer induced INB transactions. Please be reminded to update your mobile phone number if there are any changes.

2FA device is automatically given to primary account holders who are holding Special Savings Account, Check Plus Account, Multi Sweep Account or MODS Account when they open their account with us. Subsequent replacement will be chargeable at SGD 20.00. In the event where the 2FA device is malfunctioning, we will do a one to one exchange with our customer free of charge.

No. There is no need to return the 2FA device upon account closure. However, we strongly advise you to destroy your 2FA device to prevent any fraudulent misuse by unauthorized third party.

Funds Transfer FAQs

Yes, you may transfer funds to other accounts in SBI or to other banks within Singapore.

There are no charges levied for doing Internet Banking fund transfer. However, the receiving bank may impose charges. Please check with your receiving bank for further information on charges.

The default daily limit is set as SGD 3,000/-. You can increase/decrease this limit anytime using the Personalize Limits functionality in our Internet Banking after logging in. The Internet Banking fund transfer limit can be increased to a maximum of SGD 20,000/-.

For all types of transfers, first go to “Manage Beneficiary” and add the beneficiaries for the respective type of transactions. Once this is done, go to the “Transactions” Tab and select the appropriate type of transaction you wish to initiate.

Please refer to the following table for the cut off times for payments and the processing duration:

S.No. Type of transfer Cut off time Time taken to process
1 Transfer to own account in SBIS - Immediate
2 Transfer to third party account in SBIS - Immediate
3 MEPS+ transfer (To other banks in Singapore) Transaction done on working day until 4:00 PM SGT will be processed immediate (during working hours) Transaction done after 4PM during working day
Immediate    Next Working day
4 e-Giro transfer ( To other banks in Singapore) Transactions done up to 8-00 p.m of any working day will be processed on the next working day. 3 Working days
5 Remittance to India No cut-off time Immediate or next working day
6 Bill Payments Transaction done on working day until 4:00 PM SGT will be processed on same day Transaction done after 4PM during working day Same day Next Working day

Yes, a future date of up to one year can be assigned for 3rd party fund transfers.

The customer will receive a debit message on the day of the future transfer.

Please visit our nearest branch, and provide the full transaction details to enable us to retrieve the funds transferred to the wrong account. Please note that we might not always be able to recover these funds as the receiving party must acknowledge and agree on the reversal.

Bill Payment FAQs